Shipping & Returns

Return Policy

Unless otherwise specified in the item listing, on the receipt or packing slip, or in the following terms, Kaydom LLC will accept qualified and conforming returns for the period of 30 (thirty) days. Customer is responsible for return shipping charges. All shipping charges are non-refundable.

 

Returns must meet ALL criteria below. If your returned product does not match all applicable criteria listed below, it may be rejected by our Returns Department and returned to you. Refunds are issued only after the return is received in full as authorized, inspected, and fully processed. This is usually 2 or 3 business days after the return is received.

 

Products must be unopened (including plastic packaging), unused, and in original described condition. Product must be free from damage of any type, including, but not limited to opened/ripped/cut original packaging, dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

  • A restocking fee of up to 20% may be assessed on all returns.
  • Return processing may take up to 5 business days from the time your product is received by Kaydom LLC.
  • Kaydom LLC, shall not be held liable for packages lost in transit.



Shipping

We ship to virtually any address in the contiguous United States
within three business days from order date. We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shipping carriers and some do not allow delivery to PO Boxes.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight and size based. The weight and size of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.